Shipping & Returns


Shipping of all items is free in UAE

  • Rugs will be delivered next day for all orders received before 3 PM (excluding Sundays)
  • Furniture items will be delivered in 5-7 days within UAE
  • Please note that if you have selected cash on delivery, please keep exact change ready. The delivery team will not handover the items till the time they receive cash
  • For shipping outside of UAE, please contact us on +971-565389740 by call or whatsapp

 Returns Policy - Rugs

You may return/exchange unused rugs within 7 days of delivery. Exchange is free (1 time). Return will be done with a deduction of AED 30 per rug.

  • Rugs return/exchange must be requested within 7 calendar days of purchase through Contact Us page or whatsapp on +971-585856769 or email to Please attach copy of purchase invoice or mention order number
  • The product should be unused and repacked the way it was received by the customer
  • If there is a manufacturing defect at the time of delivery and we don't have any more units of the same item, you will get 100% money back
  • If the product has damages or stains, Handpicked Furniture reserves the right to deducted further charges up to 100% of purchase value
  • Mode of refund will be same as the mode of payment (cash on delivery refunds can be bank account transfers also). Refund processing may take up to 7 days after receiving the items in our warehouse. Bank transfer / credit card refunds may take additional time depending on your bank
  • No return / exchange will be entertained after 7 calendar days of purchase
  • For home trials, there is no possibility of exchange or return
  • International purchases are not eligible for money back / exchange / refund

Returns Policy - Furniture

  • We do not exchange or return furniture items since all furniture items are manufactured on order

Payment Method

You can pay through Cash on Delivery / debit cards / credit cards / apply pay / google pay / bank transfer. Our credit card payments are processed through a secure payment gateway (Positive SSL and PCI DSS compliant)

Wholesale Inquiries

We have design partnerships with several interior decorators and short-term rental companies. Contact us +971-585856769 for wholesale prices