Shipping & Returns

Returns Policy - Rugs

You may return/exchange unused rugs within 7 days of delivery. Exchange is free (1 time). Return will be done with a deduction of AED 30 per rug. If there is a defect in the item and we don't have any more units of the same item, you will get 100% money back 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

  • Rugs return/exchange must be requested within 7 calendar days of purchase through Contact Us page/whatsapp/call on +971-565389740 or email to Please attach copy of purchase invoice or mention order number
  • The product should be unused and repacked the way it was received by the customer
  • If the product has damages or stains, Handpicked Furniture reserves the right to deducted further charges up to 100% of purchase value
  • Mode of refund will be same as the mode of payment (cash on delivery refunds can be bank account transfers also). Refund processing may take up to 7 days after receiving the items in our warehouse. Bank transfer / credit card refunds may take additional time depending on your bank
  • No return / exchange will be entertained after 7 calendar days of purchase
  • For home trials, there is no possibility of exchange or return
  • International purchases are not eligible for money back / exchange / refund

Returns Policy - Furniture

  • For furniture, we do not entertain return or exchange since all furniture items are manufactured/assembled on order


  • Shipping of all items is free in UAE
  • Rugs will be delivered next day for all orders received before 3 PM (excluding Sundays)
  • Furniture items will be delivered in 5-7 days within UAE
  • Please note that if you have selected cash on delivery, please keep exact change ready. The courier company will not handover the items till the time they receive cash
  • For shipping outside of UAE, please contact us on +971-565389740 by call or whatsapp


Payment Method

You can pay through Cash on Delivery / debit cards / credit cards / apply pay / google pay / bank transfer. Our credit card payments are processed through a secure payment gateway (Positive SSL and PCI DSS compliant)

Wholesale Inquiries

We have design partnerships with several interior decorators and short-term rental companies. Contact us at +971-565389740 for wholesale prices