Shipping & Returns
We deliver carpets & poufs next day of placing the orders while furniture items take 7-10 days. Returns and exchanges are available for unused rugs within 7 days of delivery.
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Furniture — 7–10 day delivery
Furniture items are delivered within 7–10 business days anywhere in the UAE.
Shipping
Delivery details
Free shipping across UAE
All orders ship free within the UAE — no minimum spend required.
Carpets & Poufs — next day delivery
Orders placed before 3:00 PM are delivered the following day. Excludes Sundays.
Furniture — 5–7 day delivery
Furniture items are delivered within 5–7 business days anywhere in the UAE.
Cash on delivery — exact change required
If paying cash on delivery, please have the exact amount ready. Our delivery team will not hand over items until cash is received in full.
Shipping outside UAE
For international shipping enquiries, please contact us by call or WhatsApp at +971 58 585 6769.
Returns — Carpets & Poufs
Policy details
Free returns & exchanges within 7 days
You may return or exchange any carpet or pouf within 7 calendar days of purchase at no cost, provided the item is unused and repacked in its original packaging exactly as received.
Manufacturing defect — full refund
If a manufacturing defect is found at the time of delivery and no replacement unit is available, you will receive a 100% refund.
Damage or stains — charges may apply
If a returned item shows damage or stains, Handpicked Furniture reserves the right to deduct charges of up to 100% of the purchase value.
Refund method & processing time
Refunds are issued via the original payment method. Cash-on-delivery refunds may be processed as bank transfers. Processing takes up to 7 days after we receive the item. Bank and card refunds may take additional time depending on your bank.
7-day window — strictly observed
No return or exchange requests will be accepted after 7 calendar days from purchase.
Home trials — non-returnable
Items ordered as part of a home trial are not eligible for return or exchange.
International purchases — not eligible
International orders are not eligible for returns, exchanges, or refunds.
How to initiate a return or exchange
Reach out through any of the channels below and our team will guide you through the process.
Please ensure your item is unused and repacked in its original packaging exactly as received before arranging a return. This is required for your request to be eligible.
Returns — Furniture
No returns or exchanges on furniture
All furniture items are manufactured to order, and as such we are unable to offer returns or exchanges on furniture purchases.
Payment Method
Accepted payment methods
Cash on Delivery
Debit Card
Credit Card
Apple Pay
Google Pay
Bank Transfer
Credit card payments are processed through a secure gateway — Positive SSL & PCI DSS compliant.
Wholesale Inquiries
We have established design partnerships with interior decorators and short-term rental companies across the UAE. If you're interested in wholesale pricing, we'd love to hear from you.
Contact us on +971 58 585 6769 by call or WhatsApp for wholesale enquiries.
